Refund policy
All sales are final. Please read this in full before you register, because it applies without exception once payment completes.
The policy
All ticket sales are final. No refunds are issued. This applies to every tier: General Admission, VIP and Premium VIP.
What this covers
No refund, exchange or credit is issued in any of the following circumstances:
- You are unable to attend, for any reason
- Illness, injury or a family emergency
- Travel disruption, visa refusal or weather
- A work or personal scheduling conflict
- Change of mind after purchase
- Attending only part of the four days
- A change of speaker, session or programme detail
- Removal from the event for breach of the code of conduct
Why the policy is this strict
Venue capacity, catering, materials and speaker commitments are all secured in advance against confirmed registrations. A seat that is released late usually cannot be resold. Stating the policy plainly up front is fairer than case-by-case exceptions.
Transfers
Tickets are non-transferable and may not be resold or given to someone else. Your check-in code is tied to your registration and is validated against your name at the door.
If the organiser cancels
This policy governs cancellation by the attendee. If the organiser cancels the event in full, registered attendees will be contacted directly and told what options are available to them.
Before you buy
Check the dates against your calendar and read the full agenda first. If anything is unclear, ask before paying rather than after: info@transformation-event.ca.
This policy forms part of the terms and conditions you accept at checkout.
Last updated 30 July 2026.